Heli-Flug GmbH Waldsassen - General Terms and Conditions
I. Basic terms and conditions
Status 01.01.2024
1. scope of application, definitions
1. scope of application, definitions
1.1 Heli-Flug GmbH (hereinafter referred to as "HFW") is an approved EASA aviation organisation.
and also an EASA Training Organisation with the number DE.DY.106.
and also an EASA Training Organisation with the number DE.DY.106.
1.2 Heli-Flug GmbH, registered in the Weiden commercial register under the number HRB 1515,
sells vouchers for helicopter sightseeing flights (hereinafter referred to as "sightseeing flights")
"sightseeing flights"), other services and accessories. After the purchase, the actual
can also be redeemed on a specific date via the www.heli-flug.com website.
website. Contractual partners as purchasers of the vouchers (hereinafter referred to as "customers")
can be both consumers and entrepreneurs.
2. conclusion of contract
3. validity and redemption of vouchers
4. flight execution, obligations of the participant
5. cancellation and refund
sells vouchers for helicopter sightseeing flights (hereinafter referred to as "sightseeing flights")
"sightseeing flights"), other services and accessories. After the purchase, the actual
can also be redeemed on a specific date via the www.heli-flug.com website.
website. Contractual partners as purchasers of the vouchers (hereinafter referred to as "customers")
can be both consumers and entrepreneurs.
- A consumer within the meaning of these General Terms and Conditions is any natural person who
concludes a legal transaction for a purpose that cannot be attributed to either their commercial or their
professional activity. - An entrepreneur within the meaning of these GTC is any natural or legal person or a legally capable
partnership which, when concluding a legal transaction, acts in the exercise of its independent professional or
professional or commercial activity. - Participants in a sightseeing flight (hereinafter referred to as "participants") can be both the purchaser and the authorised
the authorised holder of a voucher.
1.3 The sightseeing flights are carried out by authorised sightseeing flight companies, clubs
(hereinafter "Organiser" or "Partner") or auxiliary persons (hereinafter "Pilots") who, upon redemption of the voucher
the redemption of the voucher are both the contractual and performing air carrier and the
organiser, while HFW is purely responsible for mediation.
(hereinafter "Organiser" or "Partner") or auxiliary persons (hereinafter "Pilots") who, upon redemption of the voucher
the redemption of the voucher are both the contractual and performing air carrier and the
organiser, while HFW is purely responsible for mediation.
1.4 These General Terms and Conditions shall apply to all contracts and appointment agreements
that a client or participant concludes with HFW with regard to the vouchers and/or events displayed on the website www.heli-flug.com
vouchers and/or events presented on the website or websites referring to it.
concluded. In addition, they shall also apply to contracts concluded without the inclusion of a website.
website. The inclusion of the customer's own terms and conditions is hereby rejected,
unless otherwise agreed.
that a client or participant concludes with HFW with regard to the vouchers and/or events displayed on the website www.heli-flug.com
vouchers and/or events presented on the website or websites referring to it.
concluded. In addition, they shall also apply to contracts concluded without the inclusion of a website.
website. The inclusion of the customer's own terms and conditions is hereby rejected,
unless otherwise agreed.
1.5 Should individual provisions of these GTC be invalid or unenforceable or become invalid or unenforceable after
or become invalid or unenforceable after conclusion of the contract, the validity of the
GTC shall otherwise remain unaffected. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes as close as possible to the economic purpose of the invalid or unenforceable provision.
the economic objective pursued by the GTC with the invalid or unenforceable provision.
the invalid or unenforceable provision. The above provisions shall apply
accordingly in the event that the GTCS prove to be incomplete.
or become invalid or unenforceable after conclusion of the contract, the validity of the
GTC shall otherwise remain unaffected. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes as close as possible to the economic purpose of the invalid or unenforceable provision.
the economic objective pursued by the GTC with the invalid or unenforceable provision.
the invalid or unenforceable provision. The above provisions shall apply
accordingly in the event that the GTCS prove to be incomplete.
2. conclusion of contract
2.1 The products described on the HFW website do not constitute binding offers on the part of HFW
on the part of HFW, but are intended for the submission of a binding offer by the customer.
on the part of HFW, but are intended for the submission of a binding offer by the customer.
2.2 When ordering vouchers, the customer can submit the offer via the online order form provided on the website.
online order form provided on the website. In doing so, the customer, after placing a product
placed a product in the shopping basket and entered their personal data in the online order form
order form, by clicking the button that concludes the order process, the customer submits a legally binding
contract offer in relation to the selected article. The customer can also submit his offer
by telephone, fax, e-mail or post. With the submission of the offer
these GTC are deemed to have been accepted.
online order form provided on the website. In doing so, the customer, after placing a product
placed a product in the shopping basket and entered their personal data in the online order form
order form, by clicking the button that concludes the order process, the customer submits a legally binding
contract offer in relation to the selected article. The customer can also submit his offer
by telephone, fax, e-mail or post. With the submission of the offer
these GTC are deemed to have been accepted.
2.3 HFW may accept the Client's offer within five days by sending the Client
a written order confirmation or an order confirmation in text form (fax, e-mail,
confirmation in text form (fax, e-mail, post), whereby the receipt of the order confirmation by the customer is decisive, or by requesting payment from the customer after the order has been placed.
request payment. HFW can also accept the customer's offer by delivering the voucher to the customer
voucher by e-mail or by post within the aforementioned period,
whereby the receipt of the voucher by the customer shall be decisive.
a written order confirmation or an order confirmation in text form (fax, e-mail,
confirmation in text form (fax, e-mail, post), whereby the receipt of the order confirmation by the customer is decisive, or by requesting payment from the customer after the order has been placed.
request payment. HFW can also accept the customer's offer by delivering the voucher to the customer
voucher by e-mail or by post within the aforementioned period,
whereby the receipt of the voucher by the customer shall be decisive.
2.4 The period for acceptance of the offer begins on the day after the offer is sent by the
the customer and ends at the end of the fifth day following the dispatch of the offer.
following the dispatch of the offer.
the customer and ends at the end of the fifth day following the dispatch of the offer.
following the dispatch of the offer.
2.5 When submitting an offer via HFW's online order form, the contract text shall be saved by the Organiser and sent to the Client in text form (e.g. e-mail, fax or letter) after the order has been sent.
the present General Terms and Conditions in text form (e.g. e-mail, fax or letter).
the present General Terms and Conditions in text form (e.g. e-mail, fax or letter).
2.6 Order processing and contact are generally carried out by e-mail and automated order processing.
order processing. The customer must ensure that the information provided by him for order processing
information, especially the e-mail address, is correct so that the e-mails sent by HFW can be received at this address.
e-mails sent by HFW can be received at this address. In particular, the customer must ensure
that all e-mails sent by HFW or third parties commissioned by HFW to process the order can be delivered.
sent by HFW or third parties commissioned by HFW to process orders and that spam or junk folders are regularly checked for
spam or junk folders are regularly checked for incorrectly sorted e-mails.
order processing. The customer must ensure that the information provided by him for order processing
information, especially the e-mail address, is correct so that the e-mails sent by HFW can be received at this address.
e-mails sent by HFW can be received at this address. In particular, the customer must ensure
that all e-mails sent by HFW or third parties commissioned by HFW to process the order can be delivered.
sent by HFW or third parties commissioned by HFW to process orders and that spam or junk folders are regularly checked for
spam or junk folders are regularly checked for incorrectly sorted e-mails.
2.7 Restrictions apply to certain offers, such as available dates,
minimum number of participants or maximum body weights. Depending on the location and helicopter
weight restrictions may vary depending on the location and helicopter type and can be seen on the website and
on the website before booking and at the time of booking/voucher redemption. The buyer also undertakes to fulfil
the contractual obligations of all participants registered by him.
minimum number of participants or maximum body weights. Depending on the location and helicopter
weight restrictions may vary depending on the location and helicopter type and can be seen on the website and
on the website before booking and at the time of booking/voucher redemption. The buyer also undertakes to fulfil
the contractual obligations of all participants registered by him.
2.8 A flight time is usually specified for flight offers. This is either the time from starting the engine
engine is started until the aircraft is ready for take-off and the time for switching off after the flight
the engine until the rotor comes to a standstill or the boarding and disembarking of passengers is included in the booked flight time.
time. Depending on the helicopter type and situation, this so-called block time can be up to 3 to 5
minutes per switch-on and switch-off procedure.
engine is started until the aircraft is ready for take-off and the time for switching off after the flight
the engine until the rotor comes to a standstill or the boarding and disembarking of passengers is included in the booked flight time.
time. Depending on the helicopter type and situation, this so-called block time can be up to 3 to 5
minutes per switch-on and switch-off procedure.
3. validity and redemption of vouchers
3.1 Prices for tickets and vouchers are stated including VAT for better transparency.
3.2 Various payment methods are possible, in cash or by bank transfer. The payment of the
purchase price is due immediately and without deduction.
purchase price is due immediately and without deduction.
3.3 Vouchers are redeemable until the end of the third year after the year of purchase and then
expired. Vouchers can be redeemed as described on the voucher. Payouts are excluded.
expired. Vouchers can be redeemed as described on the voucher. Payouts are excluded.
3.4 The voucher holder is aware that these may be events that are generally offered from April to
are usually offered from April to October and are also dependent on weather and technology.
and technology. The voucher holder should make an appointment in good time to redeem the voucher during the
the season of the validity period.
are usually offered from April to October and are also dependent on weather and technology.
and technology. The voucher holder should make an appointment in good time to redeem the voucher during the
the season of the validity period.
3.5 Vouchers are transferable. HFW or the Partner may make payment with discharging effect to the
holder (such as a recipient) who redeems the voucher. This shall not apply
if HFW or the partner is aware or grossly negligent unaware of the non-authorisation, legal incapacity or lack of power of representation of the respective holder.
holder.
holder (such as a recipient) who redeems the voucher. This shall not apply
if HFW or the partner is aware or grossly negligent unaware of the non-authorisation, legal incapacity or lack of power of representation of the respective holder.
holder.
4. flight execution, obligations of the participant
4.1 The participant is obliged to follow the instructions of the ground staff and the pilot in all phases of the flight.
instructions during all phases of the flight. The allocation of seats depends on a number of factors and is
by the pilot or organiser. There is no entitlement to a specific seat, for example next to the pilot, unless a "co-pilot seat" has been purchased,
if offered at the chosen location. Nevertheless, this seat (or the carriage as a whole) may be refused for safety reasons if the participant is unsuitable, e.g. if the
e.g. if the passenger intentionally or negligently disobeys the flight crew, is aggressive or is under the influence of alcohol, drugs or medication.
instructions during all phases of the flight. The allocation of seats depends on a number of factors and is
by the pilot or organiser. There is no entitlement to a specific seat, for example next to the pilot, unless a "co-pilot seat" has been purchased,
if offered at the chosen location. Nevertheless, this seat (or the carriage as a whole) may be refused for safety reasons if the participant is unsuitable, e.g. if the
e.g. if the passenger intentionally or negligently disobeys the flight crew, is aggressive or is under the influence of alcohol, drugs or medication.
4.2 If the Participant's carriage is refused for the reasons stated in section 4.1, the
the voucher loses its validity and can no longer be redeemed by the participant.
the voucher loses its validity and can no longer be redeemed by the participant.
4.3 All participants must always remain in the pilot's field of vision and may only approach the helicopter from the front or move away from the front. The doors of the helicopter are closed
closed by the pilot or ground crew. This is to prevent damage caused by
damage caused by slamming the doors too hard. Participants must fasten their seatbelts and
remain strapped in during the flight.
closed by the pilot or ground crew. This is to prevent damage caused by
damage caused by slamming the doors too hard. Participants must fasten their seatbelts and
remain strapped in during the flight.
4.4 All damage to the helicopter caused by the participant shall be borne by the participant.
at his expense. This also includes the necessary costs for cleaning of soiling such as vomit.
such as vomit. Parents are also liable for their children in the event of sudden and unexpected vomiting.
vomiting. For such cases, a cleaning fee of € 250.00 is agreed plus any other costs incurred, such as loss of use.
other costs incurred, such as loss of use. However, the customer is permitted to prove
the customer is permitted to prove that a claim for compensation has not arisen at all or that the damage
significantly lower than the lump sum.
at his expense. This also includes the necessary costs for cleaning of soiling such as vomit.
such as vomit. Parents are also liable for their children in the event of sudden and unexpected vomiting.
vomiting. For such cases, a cleaning fee of € 250.00 is agreed plus any other costs incurred, such as loss of use.
other costs incurred, such as loss of use. However, the customer is permitted to prove
the customer is permitted to prove that a claim for compensation has not arisen at all or that the damage
significantly lower than the lump sum.
4.5 The flight is carried out in weather conditions that are at least adequate. The assessment
of the weather is always made to the best of our knowledge and belief. However, as the weather
weather can never be estimated with 100% reliability, weather changes can also occur during the flight
may occur during the flight and make it necessary to change the flight route or the landing site.
make it necessary. The flight route can also be modified due to current airspace restrictions or individual
In this respect, the service is deemed to have been provided by the flight time flown and not by a specific route.
of the weather is always made to the best of our knowledge and belief. However, as the weather
weather can never be estimated with 100% reliability, weather changes can also occur during the flight
may occur during the flight and make it necessary to change the flight route or the landing site.
make it necessary. The flight route can also be modified due to current airspace restrictions or individual
In this respect, the service is deemed to have been provided by the flight time flown and not by a specific route.
4.6 Flight times may vary due to wind or current traffic conditions. For this reason, flight times
for sightseeing flights can only be approximate. Flights are deemed to have been carried out as owed in the event of deviations of up to 15% of the specified flight time upwards or downwards.
for sightseeing flights can only be approximate. Flights are deemed to have been carried out as owed in the event of deviations of up to 15% of the specified flight time upwards or downwards.
4.7 The pilot is free to deviate from specified flight routes at any time for reasons of flight safety, on the instructions of air traffic control or to avoid noise.
4.8 With regard to trial flights, helicopter self-flying, pilot for a day or similar, the following applies
the flight is carried out as a training flight as part of a flight school. The student pilot
therefore concludes a training contract for PPL(H) training or as a licence holder for the type rating.
licence holder for the type rating. The flight therefore represents the first training flight.
After the flight, the training contract can be continued by recording written details.
details. If no use is made of this option, the training is deemed to have been completed
and the contract is cancelled.
the flight is carried out as a training flight as part of a flight school. The student pilot
therefore concludes a training contract for PPL(H) training or as a licence holder for the type rating.
licence holder for the type rating. The flight therefore represents the first training flight.
After the flight, the training contract can be continued by recording written details.
details. If no use is made of this option, the training is deemed to have been completed
and the contract is cancelled.
4.9 At some locations, flights are recorded with a camera. If the recording is successful
recording, the video can be purchased as a souvenir video. Passengers can
take their own photos and films, unless location-specific rules stipulate otherwise. However, we recommend that you concentrate on the flight and enjoy it. The
copyright of the recorded material, whether recorded by the passenger or the organiser, remains with the organiser. Public distribution, for example on platforms such as YouTube
or similar is not permitted.
recording, the video can be purchased as a souvenir video. Passengers can
take their own photos and films, unless location-specific rules stipulate otherwise. However, we recommend that you concentrate on the flight and enjoy it. The
copyright of the recorded material, whether recorded by the passenger or the organiser, remains with the organiser. Public distribution, for example on platforms such as YouTube
or similar is not permitted.
4.10 As we are very interested in maintaining the high quality of our services and continuing to achieve a high level of customer
customer satisfaction, we occasionally need the opinions of participants after an event.
after an event has taken place. For this purpose, the participant allows us to contact them
by e-mail with the request to submit an evaluation, which can optionally be published anonymously. The participant agrees to be contacted by HFW directly or by an authorised relevant evaluation portal by e-mail for this purpose.
customer satisfaction, we occasionally need the opinions of participants after an event.
after an event has taken place. For this purpose, the participant allows us to contact them
by e-mail with the request to submit an evaluation, which can optionally be published anonymously. The participant agrees to be contacted by HFW directly or by an authorised relevant evaluation portal by e-mail for this purpose.
5. cancellation and refund
5.1 If the client is not present at the agreed time, his flight ticket is deemed to have been redeemed and expires.
5.2 Clients who have ordered individual flights or who are not private voucher purchasers
may withdraw from the contract at any time before the start of the flight, unless otherwise agreed in the order confirmation
otherwise agreed in the order confirmation or offer. If the client exercises his right of cancellation
and no other agreements have been made, the following flat-rate compensation will be charged:
may withdraw from the contract at any time before the start of the flight, unless otherwise agreed in the order confirmation
otherwise agreed in the order confirmation or offer. If the client exercises his right of cancellation
and no other agreements have been made, the following flat-rate compensation will be charged:
- Generally in the event of cancellation: 10 % of the commissioned or expected order value
- More than 48 hours before the flight date: 50 % of the expected order value
- Less than 48 hours before the flight date or in the event of a "no show" or after
take-off of the aircraft to the place of provision: 100 % of the expected order value
5.3 Decisive for the running of the deadlines is the receipt of the cancellation notice by HFW during
usual office hours.
usual office hours.
5.4 However, the customer is permitted to prove that a claim for compensation has not arisen at all or that the compensation is significantly lower than the lump sum.